Privacy Policy

ClearPath Pico Rivera Towing respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect information when you use our towing and roadside assistance services or visit our website.

Information We Collect

Information You Provide

When you request towing or roadside assistance, we collect information necessary to provide our services. This may include your name, phone number, email address, location, vehicle make and model, license plate number, and payment information. We may also collect details about the service you requested and any special instructions or concerns you provide.

Information We Collect Automatically

When you visit our website, we may automatically collect certain information about your device and how you interact with our site. This may include your IP address, browser type, operating system, pages viewed, and the date and time of your visit. We may use cookies and similar technologies to collect this information.

Information from Third Parties

We may receive information from third parties such as insurance companies, roadside assistance programs, or law enforcement agencies when they request services on your behalf. This information typically includes contact details and service requirements.

How We Use Your Information

We use the information we collect to provide, maintain, and improve our services. This includes dispatching tow trucks, communicating with you about your service request, processing payments, and maintaining service records. We may use your contact information to send you updates about your service, respond to your inquiries, or provide customer support.

We may also use your information to comply with legal obligations, enforce our Terms of Service, protect our rights and property, prevent fraud, and ensure the safety of our customers and staff. We may use aggregated and anonymized data for business analysis, research, and to improve our services.

How We Share Your Information

We do not sell your personal information to third parties. We may share your information with service providers who help us operate our business, such as payment processors, insurance companies, and technology providers. These third parties are contractually obligated to protect your information and use it only for the purposes we specify.

We may share information with law enforcement, government agencies, or other third parties when required by law or when we believe disclosure is necessary to protect our rights, comply with legal proceedings, or respond to claims of illegal activity.

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you if your information becomes subject to a different privacy policy.

Data Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, or destruction. We use secure servers, encryption, and access controls to safeguard your data. However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Service records and transaction information may be retained for several years to comply with tax, accounting, and other legal requirements.

Your Rights and Choices

You have the right to access, update, or delete your personal information. If you would like to review or update the information we have about you, please contact us using the information provided below. You may also opt out of receiving promotional communications from us by following the unsubscribe instructions in those messages.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act, including the right to know what information we collect, the right to request deletion of your information, and the right to opt out of the sale of your information. To exercise these rights, please contact us.

Cookies and Tracking Technologies

Our website may use cookies and similar technologies to enhance your experience, analyze site traffic, and understand where our visitors are coming from. You can control cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our website.

Third-Party Links

Our website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised date. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at (323) 329-3324 or email us at hello@picoriveratowingservice.com. Our business address is 6505 Rosemead Blvd STE 307, Pico Rivera, CA 90660.